Legal Engineer Manager, Product Specialist
Remote • Munich • FullTime
Posted 7h ago
Job Location
Munich
Remote Work Policy
Fully remote
Employment Type
FullTime
Categories
Applied AI Engineer
About the job
Harvey is seeking a Legal Engineer Manager - Product Specialist to lead and grow the Product Specialist team in London, focusing on supporting existing customers in maximizing their use of the Harvey platform. This role involves providing senior leadership and strategic direction to experienced lawyers who leverage their legal expertise to help customers integrate Harvey into their daily workflows, driving adoption, utilization, and supporting expansion and renewal. The Legal Engineer - Product Specialists act as trusted advisors, developing consultative relationships with law firm partners, associates, innovation teams, and in-house counsel, using their legal training to uncover adoption barriers and develop tailored strategies. They collaborate closely with Customer Success Managers to communicate Harvey’s value through various engagement methods.
Responsibilities
- Lead and develop a team of Legal Engineers - Product Specialists, providing coaching, performance management, and career development support.
- Own the post-implementation customer relationship from a legal engineering perspective, ensuring effective onboarding, training, and ongoing support.
- Serve as the senior escalation point for complex or strategic customer engagements, utilizing deep product and legal expertise.
- Partner with Account Management and Sales to identify expansion opportunities, support renewals, and contribute to retention strategy.
- Collaborate with the Product team to surface customer feedback, advocate for platform improvements, and communicate new features and roadmap developments.
- Define and iterate on team processes, playbooks, and frameworks to build a scalable and high-performing function.
Requirements
- Qualified lawyer with 7+ PQE, with experience in a law firm or in-house legal environment.
- Prior experience managing or mentoring a team, with a track record of developing talent and driving performance.
- Deep familiarity with legal technology and AI tools, with the ability to quickly develop and demonstrate platform expertise.
- Strong commercial instincts and the ability to engage credibly with senior stakeholders at law firms and in-house legal teams.
- Excellent communication and presentation skills, with experience running training, workshops, or client-facing product sessions.
- Comfort operating in a fast-paced, high-growth environment with a pragmatic, solutions-oriented approach.