Enterprise Customer Success Manager
Remote • Dallas • FullTime
Posted 9h ago
Job Location
Dallas
Remote Work Policy
Fully remote
Employment Type
FullTime
Categories
Applied AI Engineer
About the job
Harvey is transforming how legal and professional services operate by combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise. This role is a chance to help build a generational company at an inflection point, with strong product-market fit and investor support. The team moves fast, takes ownership, and is deeply committed to the mission, operating with intensity and pushing for excellence. We value decisiveness, simplicity, and the understanding that the job is never finished. If you want to do the best work of your career alongside driven individuals, we'd love to build with you.
Responsibilities
- Lead the integration of Harvey into client workflows, ensuring seamless adoption and optimal use of AI solutions.
- Evangelize LLMs and enable end-users to adopt Harvey daily, making it a must-have product.
- Serve as the primary, consultative contact for clients, acting as a thought partner to deliver superior customer experiences.
- Utilize adoption rates, utilization metrics, and other KPIs to drive strategies ensuring client satisfaction and high ROI.
- Encourage user and stakeholder engagement to transform them into Harvey advocates.
- Monitor customer health using analytics and feedback to ensure readiness for renewal and expansion.
- Relay client insights to internal teams for continuous product and service improvement.
- Travel to customer and company offices as required.
Requirements
- Experience in Enterprise SaaS, legal (big law), or top-tier management consulting firms.
- Direct experience managing large-scale technology projects.
- Excellent communication and strategic planning skills, with the ability to influence stakeholders at various levels.
- Results-driven with the ability to ruthlessly prioritize competing tasks and demanding customers.
- Team player with a committed, collaborative, and proactive team-first mentality.
Benefits
- A chance to be at the forefront of AI technology and innovation.
- Opportunity to contribute to the growth and direction of the Customer Success program.
- A collaborative work environment that promotes growth, learning, and development.