Customer Success Manager, Enterprise, APAC
Remote • Singapore • FullTime
Posted 7h ago
Remote Work Policy
Fully remote
Employment Type
FullTime
Categories
Applied AI Engineer
About the job
Harvey is seeking an Enterprise Customer Success Manager for the APAC region, focusing on the Singapore market. This role is crucial for driving deep product adoption, delivering measurable business outcomes, and building lasting relationships with legal and professional services organizations using Harvey's AI platform. You will own the entire post-sales experience for high-value enterprise accounts, from onboarding through renewal and expansion, acting as a strategic partner to clients. This is a unique opportunity to shape the adoption of AI technology in the legal sector within a rapidly growing market, collaborating closely with Sales, Product, and Legal Engineering to translate customer needs into tangible product value and influence the company's roadmap.
Responsibilities
- Manage a portfolio of enterprise clients, driving adoption, retention, and expansion in Singapore and APAC.
- Lead onboarding and implementation for new enterprise deployments, managing complex multi-stakeholder initiatives.
- Develop and execute success plans using product data, customer health scores, and business objectives to mitigate churn and identify growth.
- Act as a trusted advisor on Harvey's AI capabilities, delivering training, executive reviews, and strategic workshops.
- Collaborate with Sales, Product, and Legal Engineering to champion customer feedback and influence roadmap priorities.
- Develop scalable playbooks and processes for the APAC customer success function.
Requirements
- 5+ years of experience in customer success, account management, or strategic consulting in enterprise SaaS or technology.
- Proven ability to manage complex enterprise accounts with multiple stakeholders, including C-suite and senior legal leadership.
- Strong analytical skills using customer health data, product usage metrics, and KPIs to drive engagement.
- Excellent communication and executive presence, capable of influencing technical and non-technical audiences.
- Experience with legal industry clients, professional services, or AI/LLM products is highly preferred.
- Based in or willing to relocate to Singapore, with travel within APAC as needed.