UXR Operations Lead, AI
$121k - $181k • Remote • San Francisco • FullTime
Posted 1mo ago
Job Location
San Francisco
Remote Work Policy
Fully remote
Employment Type
FullTime
Categories
Applied AI Engineer
About the job
Harvey is seeking a strategic UXR Operations Lead to join its research function, focusing on accelerating the quality and speed of user-centered AI product development. This role is crucial for building the connective tissue between research, design, product, and go-to-market functions during a period of rapid growth. You will have the opportunity to co-create tooling and identify capabilities to strengthen the research practice, shaping how a category-defining AI company operationalizes its design and research functions from the ground up. The position reports directly to the Head of User Research.
Responsibilities
- Design and implement end-to-end operational systems for research workflows, including intake, participant recruitment, and insight synthesis.
- Own participant recruitment and panel management, building and maintaining relationships with users, prospects, and legal professionals.
- Set up, evaluate, and manage the research repository and tech stack, with a focus on AI-powered tooling for automated synthesis, intake systems, and systematizing self-serve and rolling research.
- Develop templates, intake processes, and educational documentation to improve study execution speed and consistency.
- Build scalable processes for budget and resource allocation, capacity planning, and project tracking.
- Define success metrics and reporting frameworks for leadership visibility into team health, output quality, research velocity, and coverage gaps.
- Identify and implement AI-driven improvements to reduce friction in research workflows, from recruitment to readout.
- Provide guidance, review, and coordinate rolling research schedules for qualitative user interviews, usability tests, and concept tests.
- Support the repository of findings into clear, actionable reports for cross-functional team discovery and use.
Requirements
- 5+ years in operations, program management, or a similar role supporting design, research, or product teams in a technology environment.
- Demonstrated ability to build processes and systems from scratch in fast-moving, ambiguous environments.
- Experience in the early establishment of Research operations at a fast-growing company.
- Strong ability to navigate complexity with legal, procurement, and EPD + GTM teams for process development.
- Strong cross-functional communicator with a track record of partnering effectively with creative, technical, and business stakeholders.
- Deep familiarity with research operations, design operations, or how design and UXR teams function at scale.
- Bias toward ownership: take initiative, drive projects to completion, and maintain high standards without constant direction.
- Proficiency in project management and collaboration tools (e.g., Notion, Dovetail) with a systems-thinking approach.
- Experience with UserInterviews, Sprig, ListenLabs, Lookback, or similar tools is a plus.
- Experience in B2B or enterprise software research is a plus.
- Familiarity with legal workflows or professional services is a plus.