Senior Product Operations Manager, Integrations
$155k - $233k • San Francisco • FullTime
Posted 1mo ago
Job Location
San Francisco
Remote Work Policy
On-site
Employment Type
FullTime
Categories
Applied AI Engineer
About the job
Harvey is transforming how legal and professional services operate by combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise. This is a unique opportunity to help build a generational company at an inflection point, with strong product-market fit and investor support. The team moves fast, takes ownership, and is deeply committed to the mission, valuing decisiveness, simplicity, and continuous improvement. As a Product Operations Manager, Integrations, you will own the operating system for Harvey's integrations and partner ecosystem, including APIs, MCP servers, and third-party connectors. You will manage the entire lifecycle of integrations, from triaging requests and coordinating launches to building scalable systems and fostering partner relationships.
Responsibilities
- Own the intake, triage, and prioritization of integration and API/MCP feature requests.
- Triage and assess severity of integration issues, coordinate resolution, and ensure timely communication.
- Manage relationships with technology and ISV partners throughout the integration lifecycle.
- Plan and run early-access programs for new integrations, including partner selection, feedback collection, and launch recommendations.
- Coordinate cross-functional launches of new integrations by tracking dependencies, validating readiness, and surfacing risks.
- Translate feedback into clear requirements, prioritized workstreams, and actionable recommendations for the integrations roadmap.
- Create and maintain documentation, playbooks, and enablement materials for internal teams and partners.
- Identify operational challenges and implement lightweight systems, automation, and processes to scale the integrations program.
Requirements
- 3-5+ years in Product Operations, Program Management, Partner or Ecosystem Operations, or a related role at a high-growth tech or SaaS company, ideally focused on integrations, APIs, or a partner platform.
- Direct experience working on an integrations team that builds, ships, and supports third-party connections.
- Working knowledge of APIs and MCP (Model Context Protocol), including concepts like auth, rate limits, and schemas.
- Experience from an app store, marketplace, or partner ecosystem business, managing listings, partner certification, policies, or developer relations.
- Experience managing external technology or ISV partner relationships, including onboarding and delivery quality.
- Hands-on experience running early-access or beta programs and coordinating launches.
- Strong written communication skills to translate feedback into clear requirements and documentation.
- Proven ability to drive cross-functional alignment across Product, Engineering, Partner/BD, and GTM without direct authority.
- A bias toward lightweight systems over heavy processes.