Senior Product Operations Manager, Integrations
$155k - $233k • Remote • New York • FullTime
Posted 12h ago
Remote Work Policy
Fully remote
Employment Type
FullTime
Categories
Applied AI Engineer
About the job
Harvey is transforming how legal and professional services operate by combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise. This is a unique opportunity to help build a generational company at an inflection point, with strong product-market fit and investor support. The team moves fast, takes ownership, and is deeply committed to the mission, valuing decisiveness, simplicity, and continuous improvement. As a Product Operations Manager, Integrations, you will own the operating system for Harvey's integrations and partner ecosystem, including APIs, MCP servers, and third-party connectors. You will manage the entire lifecycle of integrations, from triaging requests and coordinating launches to building scalable systems and fostering partner relationships.
Responsibilities
- Own the intake, triage, and prioritization of integration and API/MCP feature requests.
- Triage and assess severity of integration issues, coordinate resolution, and ensure timely communication.
- Manage relationships with technology and ISV partners throughout the integration lifecycle.
- Plan and run early-access programs for new integrations, including partner selection, feedback collection, and launch recommendations.
- Coordinate cross-functional launches of new integrations by tracking dependencies, validating readiness, and surfacing risks.
- Translate feedback into clear requirements, prioritized workstreams, and actionable recommendations for the integrations roadmap.
- Create and maintain documentation, playbooks, and enablement materials for internal teams and partners.
- Identify operational challenges and implement lightweight systems, automation, and processes to scale the integrations program.
Requirements
- 3-5+ years in Product Operations, Program Management, Partner or Ecosystem Operations, or a related role at a high-growth tech or SaaS company, ideally focused on integrations, APIs, or a partner platform.
- Direct experience working on an integrations team that builds, ships, and supports third-party connections.
- Working knowledge of APIs and MCP (Model Context Protocol), including concepts like auth, rate limits, and schemas.
- Experience from an app store, marketplace, or partner ecosystem business, managing listings, partner certification, policies, or developer relations.
- Experience managing external technology or ISV partner relationships, including onboarding and delivery quality.
- Hands-on experience running early-access or beta programs and coordinating launches.
- Strong written communication skills to translate feedback into clear requirements and documentation.
- Proven ability to drive cross-functional alignment across Product, Engineering, Partner/BD, and GTM without direct authority.
- A bias toward lightweight systems over heavy processes.