Majors Customer Success Manager (Asset Management)
$180k - $210k • Remote • New York • FullTime
Posted 9d ago
Job Location
New York
Remote Work Policy
Fully remote
Employment Type
FullTime
Categories
Applied AI Engineer
About the job
Harvey is transforming how legal and professional services operate by combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise. This role is a critical opportunity to help build a generational company at an inflection point, scaling fast and defining a new category. The team operates with intensity, takes ownership, and is deeply committed to the mission, valuing decisiveness, simplicity, and a "Job's Not Finished" mentality. We are looking for individuals who want to do the best work of their careers alongside driven colleagues.
Responsibilities
- Serve as the primary contact for customers with a prescriptive and consultative approach, acting as a thought partner to deliver a superior customer experience.
- Lead the integration of Harvey into daily workflows, ensuring seamless adoption and optimal use of AI solutions.
- Proactively manage overall account health by monitoring key indicators, addressing risks early, and driving initiatives for long-term customer success and retention.
- Evangelize the power of Harvey to end-users and collaborate with Product Specialists to enable daily adoption.
- Direct stakeholder engagement and facilitate executive engagement to transform customers into Harvey champions.
- Relay customer insights to internal teams and collaborate with Product for continuous improvement of products and services.
- Travel up to 25% of the time.
Requirements
- Background in management consulting or technology advisory at a top-tier firm, or strategic customer success/account management experience in Enterprise SaaS or legal environments.
- Experience conducting change management and wide-scale adoption for large technology projects.
- Excellent communication and strategic planning skills, with the ability to influence stakeholders at all levels, including executives.
- Results-driven mindset with the ability to ruthlessly prioritize competing tasks and demanding customers.
- Strong commitment to being collaborative and proactive with a team-first mentality.
Benefits
- A chance to be at the forefront of AI technology and innovation.
- An opportunity to contribute to the growth and direction of the Customer Success program.
- A collaborative work environment that promotes growth, learning, and development.
- Compensation Range: $180,000-$210,000 OTE with an 80/20 split.