Majors Customer Success Manager
$180k - $210k • Remote • Chicago • FullTime
Posted 9d ago
Job Location
Chicago
Remote Work Policy
Fully remote
Employment Type
FullTime
Categories
Applied AI Engineer
About the job
Harvey is seeking a Majors Customer Success Manager to guide its largest clients through their journey with the company's AI solutions. This pivotal role involves ensuring customers maximize value from Harvey's technology by acting as a trusted advisor, integrating the platform into business processes, offering industry expertise, and influencing the product roadmap. The position is ideal for someone looking to shape the future of work at elite law firms, Fortune 500 companies, and premier asset managers.
Responsibilities
- Serve as the primary contact for customers with a prescriptive and consultative approach, acting as a thought partner to deliver a superior customer experience.
- Lead the integration of Harvey into daily workflows, ensuring seamless adoption and optimal use of AI solutions.
- Proactively manage account health by monitoring key indicators, addressing risks, and driving initiatives for customer success and retention.
- Evangelize Harvey's capabilities to end-users and collaborate with Product Specialists to drive daily adoption.
- Direct stakeholder engagement and facilitate executive engagement to foster customer advocacy.
- Relay customer insights to internal teams and collaborate with Product for continuous improvement of products and services.
- Travel up to 25% of the time.
Requirements
- Background in management consulting or technology advisory at a top-tier firm, or strategic customer success/account management experience in Enterprise SaaS or legal environments.
- Experience conducting change management and driving wide-scale adoption for large technology projects.
- Excellent communication and strategic planning skills, with the ability to influence stakeholders at all levels, including executives.
- Results-driven mindset with the ability to prioritize competing tasks and manage demanding customers.
- Strong commitment to collaboration and a team-first mentality.
Benefits
- A chance to be at the forefront of AI technology and innovation.
- Opportunity to contribute to the growth and direction of the Customer Success program.
- Collaborative work environment that promotes growth, learning, and development.
- $180,000-$210,000 OTE with an 80/20 split