Legal Engineer, Product Specialist Manager
$315k - $385k • Remote • Chicago • FullTime
Posted 1mo ago
Job Location
Chicago
Remote Work Policy
Fully remote
Employment Type
FullTime
Categories
Applied AI Engineer
About the job
Harvey is transforming legal and professional services by integrating frontier agentic AI, an enterprise-grade platform, and deep domain expertise. This role is crucial for scaling a high-performing team of Legal Engineer - Product Specialists who drive customer adoption, expansion, and long-term success globally. You will oversee a team of former practicing lawyers acting as trusted advisors, guiding customers in integrating Harvey into their workflows. This is a strategic and hands-on leadership position focused on elevating team performance, shaping customer engagement, and driving retention and product evolution through cross-functional partnerships.
Responsibilities
- Lead, mentor, and manage a team of Legal Engineer – Product Specialists, setting high standards for customer engagement and product expertise.
- Coach team members through complex customer situations and create paths for performance excellence.
- Drive customer adoption, utilization, renewals, and expansion in partnership with Customer Success and Sales.
- Oversee customer engagement strategy for implementation, onboarding, and ongoing enablement.
- Serve as a senior escalation point for strategic and complex customer accounts.
- Manage team capacity, account allocation, and coverage for efficient customer support.
- Establish clear performance metrics tied to adoption, engagement, and customer health.
- Design and refine playbooks, onboarding frameworks, and training programs for scalable team operations.
- Collaborate with Customer Success, Sales, Product, Engineering, and Applied Legal Research to align on customer needs.
- Aggregate and synthesize customer feedback to influence product strategy and roadmap.
- Partner with Marketing and Enablement to develop customer-facing narrative and content.
Requirements
- Juris Doctor (JD) or equivalent legal qualification.
- 5+ years of practicing law at a top-tier law firm or in-house at a F500/leading tech company, with significant client-facing experience.
- 4+ years of direct people-management experience, with a proven track record of building and developing high-performing teams.
- Experience managing legal professionals is preferred, but strong management experience with non-legal teams is considered if the legal background is present.
- Strong executive presence and experience building relationships with senior legal stakeholders.