IT Operations Analyst
$109k - $164k • Remote • San Francisco • FullTime
Posted 20d ago
Remote Work Policy
Fully remote
Employment Type
FullTime
Categories
Applied AI Engineer
About the job
Harvey is seeking an IT Operations Analyst to join our Business Technology (BizTech) team in San Francisco. This role is crucial for ensuring a seamless employee experience by providing hands-on IT support and managing the technology lifecycle for all employees. You will be responsible for daily IT operations, contributing to automation and process improvements to scale support as the company grows. This is an opportunity to shape IT operations at a pivotal moment for legal AI, where initiative and a service-first mindset are highly valued.
Responsibilities
- Provide hands-on IT support to employees in the San Francisco office to create a great employee experience.
- Support onboarding and offboarding processes to ensure new hires are productive and departures are handled securely.
- Deliver high-touch IT support to employees across all levels, triaging requests via Slack, ticketing systems, and in-person interactions with a focus on speed and empathy.
- Administer and optimize core SaaS platforms including Google Workspace, Okta, Slack, Zoom, and MDM solutions.
- Assist with meeting room technology and corporate events to ensure smooth hybrid meetings and quality A/V experiences.
- Troubleshoot employee issues with applications, laptops, access, peripherals, printers, video conferencing, and networking.
- Maintain IT asset inventory and coordinate hardware repairs, upgrades, and procurement.
- Identify and resolve systemic issues through root cause analysis, escalating patterns to improve reliability.
- Collaborate with the IT team on automation, documentation, and process improvements.
Requirements
- 3+ years of experience in IT support in a fast-paced startup or tech environment.
- Strong proficiency with identity and access management platforms (Okta preferred), Google Workspace administration, and macOS device management.
- Experience with Google Workspace, Okta (SSO/MFA), Slack, and other SaaS tools.
- Hands-on scripting or automation experience (e.g., Python, Bash, Okta Workflows) beyond basic helpdesk troubleshooting.
- Excellent communication and customer service skills with the ability to support senior leaders and cross-functional stakeholders with patience and clarity.
- A proactive, employee-first mindset with the initiative to fix problems before they are reported.
- Comfort working in a high-growth, ambiguous environment where priorities shift and resourcefulness is essential.