IT Operations Analyst, Bengaluru
Remote • Bengaluru • FullTime
Posted 11d ago
Job Location
Bengaluru
Remote Work Policy
Fully remote
Employment Type
FullTime
Categories
Applied AI Engineer
About the job
Harvey is transforming how legal and professional services operate by combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise. We are a fast-scaling company with strong product-market fit, seeking to define a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth is unmatched. We are looking for an IT Operations Analyst to join our Business Technology (BizTech) team in Bengaluru. This role is crucial for ensuring our employees have the necessary tools and technology to be productive throughout their tenure at Harvey, from onboarding to offboarding.
Responsibilities
- Provide hands-on IT support to create a great employee experience in the Bengaluru office.
- Support onboarding and offboarding processes, including account provisioning/deprovisioning and new hire equipment setup.
- Troubleshoot employee issues with applications, laptops, peripherals, printers, video conferencing, and networking.
- Assist with meeting room technology and corporate events to ensure smooth hybrid meetings and high-quality A/V.
- Manage user accounts, access, and security settings across Okta, Google Workspace, Slack, and other SaaS tools.
- Maintain IT asset inventory and coordinate hardware repairs, upgrades, and procurement.
- Assist with basic security best practices and enforce IT policies.
- Collaborate with the IT team on automation, documentation, and process improvements.
- Identify and track recurring problems, working with system owners to implement permanent solutions.
Requirements
- Minimum 2+ years of IT support experience in a fast-paced startup or tech environment.
- Strong troubleshooting skills with macOS, Windows, and mobile devices (iOS/Android).
- Experience with Google Workspace, Okta (SSO/MFA), Slack, and other SaaS tools.
- A strong customer service mindset: friendly, patient, and proactive with a focus on quality of experience.
- Familiarity with basic networking concepts (Wi-Fi, VPNs, firewalls, IP troubleshooting).
- Strong communication and stakeholder management skills, especially with non-technical teams.
- Ability to thrive in a fast-paced, high-growth, and global environment.