IT Operations Analyst
$109k - $150k • New York • FullTime
Posted 1d ago
Job Location
New York
Tech Stack
Remote Work Policy
On-site
Employment Type
FullTime
Categories
Applied AI Engineer
About the job
Harvey is seeking an IT Operations Analyst to join their Business Technology team in New York City. This role is crucial for ensuring employees have the necessary tools and technology to be productive throughout their tenure. The IT Operations Analyst will provide high-touch technology support, drive day-to-day IT operations, and contribute to automation and process improvement initiatives. This position offers an opportunity to shape IT operations at a pivotal moment for legal AI, requiring initiative, technical curiosity, and a service-first mindset.
Responsibilities
- Create a great employee experience through hands-on IT support in the New York City office.
- Support onboarding and offboarding processes for new hires and departing employees.
- Provide white-glove IT support, triaging requests via Slack, ticketing systems, and in-person interactions with speed and empathy.
- Administer and optimize core SaaS platforms including Google Workspace, Okta, Slack, Zoom, and MDM solutions.
- Assist with meeting room technology and corporate events to ensure smooth hybrid meetings and high-quality A/V experiences.
- Troubleshoot employee issues with applications, laptops, access, peripherals, printers, video conferencing, and networking.
- Maintain IT asset inventory and coordinate hardware repairs, upgrades, and procurement.
- Identify and resolve systemic issues through root cause analysis and escalate patterns for improvement.
- Collaborate with the IT team on automation, documentation, and process improvements.
Requirements
- 3+ years of experience in IT support in a fast-paced startup or tech environment.
- Strong proficiency with identity and access management platforms (Okta preferred), Google Workspace administration, and macOS device management.
- Experience with Google Workspace, Okta (SSO/MFA), Slack, and other SaaS tools.
- Hands-on scripting or automation experience (e.g., Python, Bash, Okta Workflows) beyond basic helpdesk troubleshooting.
- Excellent communication and customer service skills with the ability to support senior leaders and cross-functional stakeholders.
- A proactive, employee-first mindset with initiative to fix problems before they are reported.
- Comfort working in a high-growth, ambiguous environment where priorities shift and resourcefulness is essential.