GTM Systems Administrator, EMEA
Remote • Dublin • FullTime
Posted 21d ago
About the job
Harvey is seeking a GTM Systems Administrator to join their GTM Systems team and help scale the systems that power their pipeline and customer experience. This role involves working on a variety of projects across the full GTM lifecycle, from lead management to customer support. The position emphasizes an AI-first approach, utilizing AI tools and agents to build, automate, and maintain systems, moving beyond traditional RevOps or Salesforce administration. The administrator will partner with Sales, Marketing, Support, and Customer Success teams to translate business needs into scalable systems that drive revenue and retention.
Responsibilities
- Manage projects focused on top-of-funnel growth and support/customer success tooling.
- Design and improve lead sourcing, enrichment, scoring, and routing systems, including building enrichment workflows in Clay and with data providers.
- Configure and optimize Zendesk for support, including ticket routing, automations, macros, and SLA policies.
- Support adjacent Customer Success platforms like Catalyst.
- Contribute to Salesforce configuration for lead routing, scoring, lifecycle stages, and automation.
- Utilize AI as a primary working method to build and maintain AI agents, automations, and workflows for tasks like AI triage and LLM-powered data quality checks.
- Integrate GTM and CS tools with the broader ecosystem to ensure a unified customer view.
- Build reporting and dashboards for pipeline conversion, support performance, and customer health.
- Maintain data quality and compliance through deduplication, normalization, enrichment governance, and consent handling.
- Document system architecture, workflows, and processes for scalability.
Requirements
- 4-8+ years of experience in GTM Systems, RevOps, Growth Ops, Support Ops, or similar roles.
- Strong proficiency in Salesforce (data modeling, Flows, lead routing, account hierarchy, reporting).
- Hands-on experience administering Zendesk (routing, automations, triggers, SLA policies) or deep expertise in one with ability to learn the other quickly.
- Hands-on experience with Clay and at least one major enrichment/data provider (ZoomInfo, Cognism, Apollo, Clearbit, etc.).
- Experience with marketing automation platforms (Marketo, HubSpot, or similar).
- Demonstrated AI fluency, including using AI tools (Claude, ChatGPT, Clay AI, Zendesk AI, or similar) to build workflows, automate tasks, draft configurations, and troubleshoot.
- Strong systems thinking ability to design and debug end-to-end data flows.
- Collaborative, team-first working style, comfortable operating in a pod and working cross-functionally.
- Highly organized and documentation-oriented with a focus on scalable, maintainable systems.