Enterprise Customer Success Manager (Asset Management)
New York • FullTime
Posted 6d ago
Job Location
New York
Remote Work Policy
On-site
Employment Type
FullTime
Categories
Applied AI Engineer
About the job
As an Enterprise Customer Success Manager, you will play a critical role in guiding clients through their journey with Harvey, helping to define the future of work at top enterprises and leading Law Firms. This position is pivotal in ensuring clients not only adopt but also derive maximum value from our AI technology. You will act as a trusted advisor, deeply integrating Harvey into their business processes and workflows.
Responsibilities
- Lead the integration of Harvey into client workflows, ensuring seamless adoption and optimal use of our AI solutions.
- Evangelize the power of LLMs and enable end users to adopt Harvey daily, making it a must-have product.
- Serve as the primary contact for clients with a prescriptive and consultative approach, acting as a thought partner to deliver a superior customer experience.
- Leverage adoption rates, utilization metrics, and other KPIs to drive strategies ensuring client satisfaction and high ROI.
- Encourage user and stakeholder engagement, transforming them into Harvey advocates within their organizations.
- Use analytics and feedback to maintain customer satisfaction, ensuring readiness for renewal and expansion opportunities.
- Relay client insights back to internal teams, aiding in the continuous improvement of our product and services.
- Travel may be required from time to time, including visits to customer office locations and company offices.
Requirements
- Experienced background in asset management, banking, financial services, legal (big law), or top-tier management consulting firms.
- Direct experience managing large-scale technology projects.
- Excellent communication and strategic planning skills, capable of influencing stakeholders at various levels.
- Results-driven with the ability to ruthlessly prioritize competing tasks and demanding customers seamlessly.
- Committed, collaborative, and proactive team player with a team-first mentality.
Benefits
- A chance to be at the forefront of AI technology and innovation, directly impacting how clients' businesses operate and thrive.
- An opportunity to contribute to the growth and direction of our rapidly-evolving Customer Success program, building out best-in-class playbooks and processes.
- A collaborative work environment that promotes growth, learning, and development.