Director, IT

About the job

Responsibilities

• Own the strategy and day-to-day execution for IT Operations and Systems & Network Engineering, including end-user support, endpoint management, identity, collaboration, and network infrastructure.
• Own Harvey's A/V, conference room, and live production technology, leading the Manager, Media Productions and partnering with Comms and Workplace on all-hands, executive broadcasts, and live events.
• Lead, coach, and grow a team of managers and senior engineers, and stand up new IT infrastructure engineering roles as the function scales.
• Set and hold service-level standards for global IT - response times, uptime, and a high-quality employee experience across every office and region.
• Drive the technical roadmap for systems and network architecture: identity lifecycle, SCIM/SAML/SSO, zero-trust network design, and high-availability infrastructure across new and existing offices.
• Partner with Security to ensure every system and process meets Harvey's bar - SOC 2, encryption at rest and in transit, and SSO/SCIM for anything touching employee data.
• Own IT infrastructure delivery for office buildouts and global expansion, working with Workplace and vendors from design through go-live.
• Manage the IT operations and infrastructure budget, vendor relationships, and procurement in partnership with Finance and Procurement, leveraging Harvey's scale in negotiations.
• Establish the operational rigor the function needs to scale — change control, incident and root-cause processes, asset management, and an ITSM practice.
• Build a roadmap and reporting cadence that gives leadership clear visibility into IT health, risk, and investment.

Requirements

• Minimum 10 years of experience in IT operations and/or systems and network engineering.
• At least 4 years leading teams (including managing managers or senior ICs).
• Deep hands-on grounding in modern IT infrastructure: identity and access management (Okta or equivalent), endpoint management (JAMF/MDM), cloud collaboration (Google Workspace, Microsoft 365), and enterprise networking.
• Track record of scaling IT operations and infrastructure in a high-growth company, including multi-office or global environments.
• Demonstrated security-first judgment — partnered with Security/Compliance teams and understand SOC 2, SSO/SCIM, and data protection requirements.
• Experience owning budgets, vendor relationships, and procurement decisions.
• Strong communication and stakeholder management skills, especially with non-technical teams.
• Ability to thrive in a fast-paced, high-growth, and global environment.
• Experience overseeing A/V, conference room, or live event production technology, or managing a media/production function (Bonus).
• Background supporting a security-conscious or regulated environment (legal, fintech, healthcare, or similar) (Bonus).