Customer Success Manager, Enterprise, EMEA
Remote • Munich • FullTime
Posted 28d ago
Job Location
Munich
Remote Work Policy
Fully remote
Employment Type
FullTime
Categories
Applied AI Engineer
About the job
Harvey is transforming how legal and professional services operate by combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise. This role offers a unique opportunity to help build a generational company at an inflection point, scaling rapidly and defining a new category. The team operates with intensity, ownership, and a commitment to the mission, valuing decisiveness, simplicity, and continuous improvement. If you are driven to do the best work of your career alongside like-minded individuals, Harvey is the place to be.
Responsibilities
- Own value realization for enterprise customers, guiding them in integrating AI into legal workflows.
- Identify use cases for Harvey and help transform the practice of law.
- Deeply integrate Harvey into customer business processes and workflows.
- Build lasting relationships and partner with Account Executives for renewals and expansions.
- Onboard customers, guide administrators with best practices, and ensure optimal use of AI solutions.
- Champion Harvey to end-users, positioning it as essential for strategic legal work.
- Navigate complex organizations as the primary contact, foster champions, and engage executive buyers.
- Align with customers on adoption rates, measurable value, and positive AI experiences.
- Collaborate with Account Executives on renewal readiness and drive expansions based on customer needs.
- Represent customer needs internally to Product and Engineering teams to improve the platform.
Requirements
- 3-4+ years in customer-owning roles at tech or SaaS platforms.
- Ability to adapt seamlessly to high-speed change and growth.
- Experience with strategic planning and revenue-based prioritization.
- Proven ability to manage customer-facing projects and timelines.
- Experience running in-person meetings with executives.
- Skill in mapping organizations and influencing stakeholders.
- Track record of driving key customer metrics and outcomes.
- Experience owning revenue, expansion, and renewal targets.
- Demonstrated strong point of view and proactive self-management.
- Experience working cross-functionally with Product and Sales teams.