Customer Success, Enterprise
Remote • Madrid • FullTime
Posted 3d ago
Job Location
Madrid
Remote Work Policy
Fully remote
Employment Type
FullTime
Categories
Applied AI Engineer
About the job
As an Enterprise Customer Success Manager at Harvey, you will own value realization for customers, helping to define the future of legal work at top enterprises and leading law firms. You’ll act as a trusted expert and guide customers through the process of integrating AI into the daily workflows of lawyers and other professionals. You will not only help customers to identify use cases for Harvey, but also help transform the practice of law. You’ll deeply integrate Harvey into your customers' business processes and workflows, build lasting relationships, and partner with Account Executives to renew and expand Harvey’s strategic partnerships.
Responsibilities
- Integrate Harvey into customer workflows and guide administrators with best practices.
- Ensure optimal use of AI solutions by end users.
- Act as the primary contact for complex organizations, fostering champions and engaging executive buyers.
- Align with customers on adoption rates, measurable value, and positive AI experiences.
- Collaborate with Account Executives to maintain customer renewal readiness and drive expansions.
- Represent customer needs internally to Product and Engineering teams.
Requirements
- 3-4+ years in customer-owning roles at tech or SaaS platforms.
- Ability to adapt seamlessly in high-speed change and growth environments.
- Experience with strategic planning and revenue-based prioritization.
- Proficiency in managing customer-facing projects and timelines.
- Experience running in-person meetings with executives.
- Skill in mapping organizations and influencing stakeholders.
- Proven ability to drive key customer metrics and outcomes.
- Experience owning revenue, expansion, and renewal targets.
- Demonstrated strong point of view and proactive self-management.
- Experience working cross-functionally with Product and Sales teams.