Automation Engineer, Customer Education
$124k - $185k • Remote • New York • FullTime
Posted 1mo ago
Remote Work Policy
Fully remote
Employment Type
FullTime
Categories
Applied AI Engineer
About the job
Harvey is transforming legal and professional services by combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise. We are seeking an Automation Engineer to join our Customer Education team, focusing on building the technical infrastructure for Harvey Academy and our help center. This role involves owning systems from AI agents and automation pipelines to video content, partnering with strategists and content specialists to translate educational strategy into production-grade technical solutions. You will be instrumental in replacing manual, time-intensive content operations with smarter, faster, and scalable solutions, directly impacting how quickly our customers become experts on the platform. This is a high-autonomy role with significant influence in a category-defining legal AI company, offering a short path from idea to impact.
Responsibilities
- Build and maintain AI agents using LLM APIs (Anthropic Claude, OpenAI) to automate content creation, review, and publishing workflows.
- Optimize the learning technology stack, including Skilljar and Sanity CMS integrations, ensuring reliability and seamless content publishing.
- Identify and eliminate bottlenecks in content operations by building automation.
- Partner with Product, User Operations, and GTM teams to identify opportunities for systems improvement and AI-driven innovation.
- Explore and implement interactive learning components based on instructional design.
Requirements
- 5+ years of experience in automation engineering, with demonstrated experience designing and building API integrations.
- Proficiency with modern web technologies (HTML, CSS, JavaScript, and React or similar).
- Hands-on experience building AI agents and LLM-powered workflows, including prompt engineering and API integrations with platforms like Anthropic Claude or OpenAI.
- Track record of supporting production systems end-to-end, ideally including LMS platforms, CMS tools, or similar content delivery infrastructure.
- Strong ability to operate autonomously, translating business needs into well-architected technical solutions with minimal oversight.
- Excellent communication skills with the ability to collaborate closely with non-technical teammates and explain technical tradeoffs clearly.
- Comfort working in documentation-heavy or content-ops environments.