Resident Solutions Architect
$170k - $240k • Remote • Remote
Posted 11h ago
About the job
Glean is seeking a talented Resident Solutions Architect to join our rapidly expanding, venture-backed startup. In this role, you will serve as the strategic technical advisor for a small set of Glean’s most important Enterprise and Strategic customers, where architecture, integration, governance, and production-readiness demands are high. You will act as the named technical owner for each account, guiding long-term architecture decisions, shaping advanced workflows into production, and aligning technical plans to measurable customer outcomes. This is the strategic technical layer in the engagement team - not a reactive support role or generic project coordination role.
Responsibilities
- Serve as the primary strategic technical advisor and point of contact for assigned customers, operating as the technical counterpart to the customer relationship.
- Own the technical account strategy for assigned customers, including quarterly technical roadmap reviews, technical operating reviews, and executive technical alignment.
- Develop and maintain strategic technical roadmaps aligned to customer business objectives, implementation milestones, and measurable technical success criteria.
- Lead technical decision-making and architecture review workshops, documenting recommendations, trade-offs, supported patterns, and ownership.
- Guide customers through architecture, design, and implementation choices across connectors, MCP, actions, APIs, SDKs, custom UI embeds, and agent workflows.
- Productionize advanced customer workflows.