Forward Deployed Engineer
$153k - $376k • Remote • San Francisco, CA • New York, NY • United States
Posted 10d ago
Job Location
San Francisco, CA • New York, NY • United States
Tech Stack
Remote Work Policy
Fully remote
Categories
Applied AI Engineer
About the job
Figma is seeking founding Forward Deployed Engineers to join a new team focused on integrating Figma's products into large-scale enterprise environments. In this role, you will embed directly with strategic customers, working across their codebases, design systems, and workflows to ensure Figma's successful adoption within their unique technical constraints. You will tackle complex adoption challenges hands-on, from frontend stacks and legacy systems to security requirements, while building strong partnerships with customer engineering teams. This is a senior-level engineering position focused on customer success and product improvement, not sales or services. You will collaborate closely with Figma's Product, Engineering, Sales, and Customer Experience teams, influencing product development and the scaling of this new function. The role requires engineers who thrive in ambiguity, take end-to-end ownership, and are motivated by solving high-impact problems at the intersection of product, engineering, and customer needs. Periodic travel to customer sites is expected.
Responsibilities
- Enable enterprise design systems for AI tools to generate faithful, on-system code by fixing tokens, naming, guidelines, and wiring up Code Connect.
- Ensure products like Make Local and Code Layers function within customer environments by writing code, configuration, agent skills, and guideline files.
- Conduct technical discovery to understand customer development environments, toolchains, and constraints, scoping the fastest path to value and setting up long-term success.
- Debug complex integration issues across various workflows, including git, CI, dev environments, and non-standard stacks.
- Build LLM-powered workflows, including MCP setup, agent skills, and prompt engineering tailored to customer contexts.
- Develop reusable playbooks and provide product feedback based on one-off solutions to improve future customer self-service and product features.
- Communicate learnings on friction points to Figma's Product and Engineering teams, influencing and contributing to future product development.
Requirements
- 5+ years of experience shipping production software end-to-end, with significant time embedded with customers or partner teams.
- Excellent customer-facing communication and technical partnership skills, capable of building trust with senior engineers and translating needs into solutions.
- Strong engineering fundamentals and adaptability, with the ability to quickly learn and navigate unfamiliar codebases, languages, and technical environments.
- Hands-on experience with design systems and design-to-code workflows, including component libraries, tokens, documentation, and connecting design to production code.
- Proficiency in TypeScript/JavaScript or Python, with demonstrated fluency in agentic coding tools (e.g., MCP, agent orchestration).
- Experience integrating APIs and SDKs, troubleshooting toolchains and CI environments.
- Familiarity with enterprise requirements such as SSO, security reviews, access controls, data residency, and compliance frameworks.
- Comfort owning ambiguous technical problems end-to-end and identifying patterns to drive reusable product improvements.