Strategic Account Director
Amsterdam • FullTime
Posted 1mo ago
Remote Work Policy
On-site
Employment Type
FullTime
Categories
Applied AI Engineer
About the job
Decagon is seeking a Director, Strategic Accounts to join their team. This role is for a highly autonomous individual who is product-minded and scrappy, with the ability to build pipeline with major global brands. You will be responsible for developing strategies to penetrate and close key strategic accounts, fostering deep relationships with stakeholders across customer organizations, and understanding customer business needs to identify expansion opportunities. Collaboration with internal teams, including founders and engineering, will be crucial for delivering tailored solutions. The role also involves accurate forecasting and reporting of pipeline and revenue, developing account plans, providing product feedback to influence the company's roadmap, and maintaining expert knowledge of Decagon's offerings and industry trends. Moderate travel is expected.
Responsibilities
- Develop a strategy to break into and close key strategic logos for Decagon.
- Develop deep, trusted relationships with key stakeholders at all levels of the customer organization.
- Understand customer business, challenges, and strategic priorities to uncover new opportunities for expansion.
- Collaborate with internal teams to deliver tailored solutions.
- Forecast and accurately report on pipeline and revenue.
- Develop and execute account plans to execute strategic deals.
- Provide feedback and insights to product and leadership teams to influence the company's roadmap.
- Maintain expert-level knowledge of the company's products, services, and industry trends.
Requirements
- 7+ years of experience in strategic or enterprise sales.
- Proven track record of growing revenue and expanding business with large, complex accounts.
- Excellent communication, presentation, and negotiation skills.
- Strong business acumen and ability to speak the language of the C-suite.
- Consultative selling approach with a focus on value-based solutions.
- Ability to manage multiple stakeholders and cross-functional initiatives.
- Bachelor's degree or equivalent work experience.
- Previous experience selling AI or customer support/experience software is a plus.
Benefits
- Medical, Dental, and Vision benefits for you and your family
- Life Insurance and Disability Benefits
- Retirement Plan (e.g., 401K, pension)
- Parental Leave
- Fertility and family building benefits through Carrot
- Monthly stipend to support your wellness, lifestyle, and work-life balance
- Daily lunches and snacks in the office
- Take what you need vacation policy