Senior Software Engineer, Agent Product
$200k - $400k • New York City • FullTime
Posted 5mo ago
Remote Work Policy
On-site
Employment Type
FullTime
Categories
AI Agent Engineer
About the job
Decagon is seeking a Senior Software Engineer to join the Agent Product Engineering team. This team deploys mission-critical AI agents to customers, impacting millions of users and driving company growth. You will build on our industry-leading AI agent platform, collaborate directly with customers, and devise long-term, scalable solutions to deliver magical support experiences. In this role, you will have complete ownership and autonomy in building and shipping best-in-class AI agents, from initial implementation through continuous iteration. You'll work directly with leaders across industries like finance, healthcare, and hospitality, solving their users' needs with reliable and intuitive AI agents. Engineers here own their work end-to-end and are trusted to make a real impact. This role is for someone who dives deep into complex system challenges and builds elegant solutions that scale to millions of users.
Responsibilities
- Design and build AI agents that outperform human agents in managing complex customer interactions and driving customer retention
- Identify cross-customer trends that guide the evolution of Decagon’s agent building platform and research efforts
- Experiment with and run evaluations on the latest text and voice models, then integrate them at scale with large enterprise-grade customers
Requirements
- 5+ years of industry experience in software engineering
- Proficiency with Python, Typescript and asynchronous programming
- High degree of comfort digging into system failures within deep technology stacks using any tool necessary
- Prior experience working with multi-modal models
Benefits
- Offers Equity
- Medical, Dental, and Vision benefits for you and your family
- Life Insurance and Disability Benefits
- Retirement Plan (e.g., 401K, pension)
- Parental Leave
- Fertility and family building benefits through Carrot
- Monthly stipend to support your wellness, lifestyle, and work-life balance
- Daily lunches and snacks in the office
- Take what you need vacation policy