Director of Solutions Engineering - EMEA Strat
London • FullTime
Posted 1mo ago
Remote Work Policy
On-site
Employment Type
FullTime
Categories
Applied AI Engineer
About the job
Decagon is seeking a Director of Solutions Engineering to build and lead our growing pre-sales solutions engineering function in EMEA. This role combines technical depth, enterprise consultative engagement, and team leadership, enabling Decagon to drive adoption of our AI-native platform across some of the world’s most complex enterprises. As the manager of the Solutions Engineering team, you will be responsible for hiring, mentoring, and developing a high-performing team of Solutions Engineers. You’ll establish scalable processes and best practices for pre-sales engagements, ensure technical excellence in customer conversations, and represent Decagon as a senior technical leader on key opportunities. This role is highly cross-functional, partnering closely with Sales, Product, and Engineering to design strategies that align technical capabilities with customer outcomes, while also bringing strong executive presence to customer engagements.
Responsibilities
- Hire, mentor, and manage a team of Solutions Engineers, providing technical guidance, coaching, and career development.
- Establish and operationalize best practices for pre-sales solutioning, proof-of-concepts, and technical validation.
- Partner with Sales leadership to co-develop go-to-market strategies and align technical execution with business goals.
- Engage directly with a select portfolio of strategic enterprise prospects and customers, guiding them through discovery, solution design, and ROI validation.
- Ensure your team delivers compelling demonstrations, prototypes, and solution architectures tailored to customer needs.
- Foster cross-functional collaboration with Product and Engineering to bring customer insights into roadmap priorities.
- Serve as an executive-level technical representative in customer meetings, technical workshops, and industry events.
- Define scalable processes and assets to support team efficiency, repeatability, and long-term growth.
- Stay current on enterprise AI adoption patterns, integration strategies, and the evolving competitive landscape.
Requirements
- 7+ years of experience in pre-sales technical roles such as Solutions Architect, Sales Engineer, or equivalent.
- 3+ years of experience managing or leading pre-sales/solutions engineering teams.
- Proven success working with large enterprise customers and navigating complex buying cycles.
- Strong technical proficiency with enterprise AI deployments, API integrations, and production system architectures.
- Excellent communication skills, with the ability to engage executives, business stakeholders, and technical teams with equal credibility.
- A collaborative, organizational mindset with a track record of building scalable teams and processes.
- Ability to thrive in fast-moving, high-growth environments with significant ambiguity.
- Strong executive presence and consultative skills, capable of establishing trust and credibility with senior leaders.
Benefits
- Medical, Dental, and Vision benefits for you and your family
- Life Insurance and Disability Benefits
- Retirement Plan (e.g., 401K, pension)
- Parental Leave
- Fertility and family building benefits through Carrot
- Monthly stipend to support your wellness, lifestyle, and work-life balance
- Daily lunches and snacks in the office
- Take what you need vacation policy (UK employees receive 25 days of statutory leave)