Agent Experience Designer
$180k - $220k • San Francisco • FullTime
Posted 1mo ago
About the job
Decagon is seeking an Agent Experience Designer to shape the quality of AI conversation experiences across various channels and languages for enterprise customers. This role involves working directly with customers and internal teams to enhance agent performance, particularly in voice interactions, and developing systems to scale expertise. The work encompasses research, design, enablement, and product strategy, with a focus on translating field insights into platform improvements and contributing to the next generation of intelligent systems.
Responsibilities
- Design and optimize enterprise-grade AI conversation experiences across chat, voice, SMS, and email channels.
- Advise customers and internal teams on conversation design and voice selection best practices.
- Evaluate voice quality and interaction patterns to ensure naturalness and appropriateness.
- Build repeatable frameworks for assessing conversation and voice performance.
- Enable the Customer team to apply strong design judgment independently.
- Partner crossfunctionally with Engineering and Product to investigate quality gaps and drive improvements.
- Share learnings and create documentation on best practices to improve consistency and raise the quality bar across deployments.
Requirements
- 5+ years of relevant experience (e.g., voice experience design, conversation designer, product manager, applied linguistics).
- Hands-on experience with voice, conversational AI, speech synthesis, or audio production.
- Experience migrating NLU systems to LLM and understanding key use cases for RAG functionality improvements.
- Experience building evaluation frameworks, rubrics, or QA processes.
- Strong communicator across technical and business contexts.
- Comfortable working close to the product in a fast-moving environment.
- Native or professional fluency in Spanish and/or familiarity with other languages.
- Experience with TTS providers or speech synthesis tools.
- Hands-on experience with frontier AI tools and deployment in enterprise or high-impact settings.
Benefits
- Offers Equity
- Medical, Dental, and Vision benefits for you and your family
- Life Insurance and Disability Benefits
- Retirement Plan (e.g., 401K, pension)
- Parental Leave
- Fertility and family building benefits through Carrot
- Monthly stipend to support wellness, lifestyle, and work-life balance
- Daily lunches and snacks in the office