Agent Deployment Engineer - Spanish Speaking
Toronto • FullTime
Posted 1mo ago
About the job
Decagon is seeking a highly technical and customer-facing Agent Deployment Engineer to join their specialized technical delivery team. This role is responsible for the end-to-end execution of AI agent builds for strategic enterprise customers. You will own the implementation work required to launch and scale enterprise-quality agents, partnering with customers and internal teams to define success, translate requirements into build plans, and deliver agents that meaningfully impact the customer’s business. You will work closely with various internal teams to create tight feedback loops, execute builds, surface gaps, and influence the evolution of Decagon’s agent-building platform based on real customer needs. This role is ideal for someone who thrives in fast-moving environments, enjoys shipping customer-facing technical work, and can balance hands-on execution with structured thinking.
Responsibilities
- Own end-to-end architecture and execution of AI agent builds for enterprise customers, from systems design and initial scoping through implementation, evaluation, and production deployment.
- Design and engineer core agentic logic, optimizing quality, reliability, and correctness across non-deterministic model outputs.
- Engineer and validate layered guardrails and supervisory controls for safe, compliant, and predictable agent performance.
- Architect, build, and test integrations with customer systems (e.g., data pipelines, CRMs, ticketing systems), including building necessary tools, APIs, and workflows.
- Interface with senior technical stakeholders at customers to define success criteria and system requirements, and drive technical delivery.
- Diagnose, debug, and resolve probabilistic and technical failures through root-cause analysis.
- Design evaluation and regression-testing frameworks to validate agent behavior and prevent performance drift.
- Translate customer needs into internal documentation and drive feedback loops with Engineering for platform improvements.
- Partner with APMs, Engineering, Design, and Go-To-Market teams to deliver consistent, repeatable, best-in-class agent builds.
Requirements
- 5+ years of relevant experience in a technical customer-facing role (e.g., solutions engineering, forward-deployed engineering, technical consulting, implementation engineering, technical product/PM).
- Native or business-level fluency in both written and spoken English and Spanish.
- Strong technical foundation: comfortable writing code, working with APIs, and building/validating integrations end-to-end.
- Experience delivering production-grade customer solutions requiring structured execution, testing/validation, and iteration.
- Ability to communicate clearly with senior technical stakeholders, translate requirements into implementation plans, and drive delivery.
- Comfort working in fast-moving, ambiguous environments where you shape solutions as much as you implement them.
- Experience building with or around LLMs / AI agents (prompting, evaluation, guardrails, tooling, workflow design, etc.).
- Experience with enterprise SaaS integrations (e.g., ticketing systems, CRM, data pipelines) and associated security/compliance considerations.
- A Computer Science, Engineering, or Math degree, or equivalent technical experience.
- Strong product instinct: ability to write crisp PRDs, define success metrics, and contribute customer insight back into product roadmap.
Benefits
- Medical, Dental, and Vision benefits for you and your family
- Life Insurance and Disability Benefits
- Retirement Plan (e.g., 401K, pension)
- Parental Leave