Staff Software Engineer- CXI

About the job

Responsibilities

• Architect the technical vision, core infrastructure, and backend architecture for the Enterprise Agentic Framework.
• Build a vertical modular, multi-tenant agent platform for customer support and other ticket-based workflows.
• Drive rapid backend development while ensuring quality, safety, throughput, and reliability standards for agentic systems.
• Design state-machine and agentic workflows for human-in-the-loop validation to full automation.
• Implement robust backend tracing, logging, transparency, and safe execution with rollback mechanisms.
• Act as a technical liaison between CXI, Product, Platform Engineering, and business stakeholders.
• Set a high engineering bar for backend code quality, system performance, and architectural maintainability.
• Mentor engineers and subject matter experts across various teams.

Requirements

• BS or higher degree in Computer Science or a related field.
• Extensive backend development experience designing, building, and maintaining high-throughput production systems.
• Proven success deploying enterprise-grade backend infrastructure, microservices, and robust APIs in complex environments.
• Deep familiarity with distributed systems, data platforms, and handling large-scale traffic.
• Hands-on experience with ML-assisted backend systems, LLM orchestration frameworks, state machines, or agentic automation.
• Strong understanding of multi-cloud environments (AWS, Azure, GCP) and enterprise compliance, data privacy, and security constraints.

Benefits

• Eligibility for annual performance bonus
• Equity
• Health insurance
• Paid Time Off (PTO)