Senior Customer Engineer,Indonesia
$20k - $50k • Hybrid
Posted 14h ago
Job Location
Hybrid
Tech Stack
Remote Work Policy
On-site
Categories
Applied AI Engineer
About the job
Cloudflare is seeking a Senior Customer Engineer to drive their technical go-to-market strategy. This role acts as a trusted technical advisor and architect for the customer journey, bridging technical strategy with business value. You will guide enterprise clients through pre-sales validation, onboarding, deployment architecture, and lifecycle expansion. As a quota-carrying technologist within the GTM organization, you will leverage AI-augmented workflows to automate administrative tasks, allowing you to focus on high-value architectural design and driving measurable business outcomes throughout the customer lifecycle.
Responsibilities
- Lead technical deep-dive discovery, capture business requirements, and map complex customer infrastructure to Cloudflare architectures.
- Define, scope, and manage Proof of Concepts (PoCs) and technical validation plans.
- Deliver tailored technical presentations, architectural diagrams, and demonstrations.
- Address technical objections, security compliance questions, and architectural requirements during the sales cycle.
- Oversee technical onboarding and implementation, acting as the primary executive and engineering contact for the customer.
- Design migration and onboarding blueprints and guide customer engineering teams through configuration best practices.
- Own discovery, demos, onboarding, technical health, risk, and expansion strategy in partnership with Account Executives.
- Monitor customer health scores and telemetry to ensure rapid time-to-value and reduce deployment risk.
- Carry a variable quota tied to new business acquisition and/or account growth.
- Ensure deep platform adoption, retain revenue, and identify cross-sell and up-sell opportunities.
- Lead technical Quarterly Business Reviews (QBRs) to demonstrate ROI to C-level executives.
- Act as a trusted technical advisor throughout the customer lifecycle, maintaining relationships with key stakeholders.
- Provide thought partnership on architecture, AI control layers, security posture, and deployment confidence.
- Identify and provide remediation strategies for potential deployment risks or integration bottlenecks.
- Leverage AI agents, LLMs, and internal platforms to automate routine tasks like RFP responses and sandbox provisioning.
- Partner with the Enablement Team to design, build, and govern technical resources.
- Define, document, and educate internal teams and customers on best practices and technical guides.
Requirements
- Experience in a customer-facing technical role such as Solutions Architect, Sales Engineer, or Professional Services.
- Experience with Cloudflare's product suite (DNS, CDN, Zero Trust, Network Security, Workers) or similar technologies.
- Experience with AI agents, Large Language Models (LLMs), and workflow automation.
- Experience with technical sales cycles and driving customer adoption.
- Experience with migration and onboarding strategies for complex enterprise environments.
- Experience with technical QBRs and demonstrating ROI to C-level executives.
- Experience with security compliance and architectural best practices.
- Experience with Python, Go, or other scripting languages is a plus.
- Experience with Kubernetes, Docker, or other containerization technologies is a plus.
- Experience with public cloud platforms (AWS, Azure, GCP) is a plus.