Senior Customer Engineer, Named - Vancouver, BC
$20k - $50k • Hybrid
Posted 7h ago
Job Location
Hybrid
Tech Stack
Remote Work Policy
On-site
Categories
Applied AI Engineer
About the job
Cloudflare is seeking a Senior Customer Engineer to be a trusted technical advisor and primary architect of the customer journey. You will bridge the gap between technical strategy and business value, guiding enterprise clients from initial pre-sales technical validation through onboarding, deployment architecture, and full lifecycle expansion. You will operate as a quota-carrying technologist, leveraging AI-augmented workflows to eliminate administrative toil so you can focus on high-value architectural design and driving measurable business outcomes across the entire customer journey. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools.
Responsibilities
- Lead technical deep-dive discovery, capture business requirements, and map complex customer infrastructure to Cloudflare architectures.
- Define, scope, and create technical evaluation plans for Proof of Concepts (PoCs) and Technical Validations.
- Deliver tailored technical presentations, architectural diagrams, and demonstrations.
- Address complex technical objections, security compliance questions, and edge-case architectural requirements.
- Oversee technical onboarding and implementation, serving as the primary executive and engineering contact for the customer.
- Design migration and onboarding blueprints tailored to the customer’s environment.
- Act as the lead consultant for customer engineering teams, guiding them through configuration best practices.
- Monitor customer health scores and telemetry to ensure rapid time-to-value, resolve integration bottlenecks, and reduce deployment risk.
- Carry a variable quota tied directly to customer adoption and expansion.
Requirements
- Experience in technical validation, customer onboarding, and implementation oversight.
- Ability to map complex customer infrastructure to specific solutions.
- Experience defining and scoping PoCs and technical validation plans.
- Skilled in delivering technical presentations, architectural diagrams, and demonstrations.
- Proficiency in addressing technical objections and security compliance questions.
- Experience designing migration and onboarding blueprints.
- Ability to act as a lead consultant for customer engineering teams.
- Experience monitoring customer health scores and telemetry.
- Experience with DNS, CDN, Zero Trust, and Network Security concepts.