Senior Customer Engineer, Named - Toronto Canada
$20k - $50k • Hybrid
Posted 7h ago
Job Location
Hybrid
Tech Stack
Remote Work Policy
On-site
Categories
Applied AI Engineer
About the job
Cloudflare is seeking a Senior Customer Engineer in Toronto, Canada, to drive our technical go-to-market strategy. As a trusted technical advisor and architect, you will bridge the gap between technical strategy and business value for enterprise clients. You will guide customers from pre-sales technical validation through onboarding, deployment architecture, and full lifecycle expansion. This quota-carrying role leverages AI-augmented workflows to minimize administrative tasks, allowing you to focus on high-value architectural design and achieving measurable business outcomes throughout the customer journey.
Responsibilities
- Lead technical deep-dive discovery and capture business requirements in partnership with Account Executives.
- Map complex customer infrastructure (DNS, CDN, Zero Trust, Network Security, Workers) to Cloudflare architectures and solutions.
- Define, scope, and create technical evaluation plans for Proof of Concepts (PoCs) and Technical Validations.
- Deliver tailored technical presentations, architectural diagrams, and demonstrations.
- Address complex technical objections, security compliance questions, and edge-case architectural requirements.
- Develop a suitable solution deployment strategy (Customer, Partner, or Cloudflare Professional services) for proposals.
- Oversee technical onboarding and implementation, acting as the primary executive and engineering contact for the customer.
- Design migration and onboarding blueprints tailored to customer environments (e.g., DNS migrations, Zero Trust rollouts, WAF tuning).
- Act as the lead consultant for customer engineering teams, guiding them through configuration best practices.
- Partner with Account Executives to manage discovery, demos, onboarding, technical health, risk, and expansion strategy.
- Monitor customer health scores and telemetry to ensure rapid time-to-value and resolve integration bottlenecks.
Requirements
- Experience in technical validation, customer adoption, and value realization.
- Ability to map complex infrastructure to specific solutions.
- Experience defining and scoping PoCs and technical validation plans.
- Proficiency in delivering technical presentations and architectural diagrams.
- Experience addressing technical objections and security compliance questions.
- Experience with solution deployment strategies.
- Experience designing migration and onboarding blueprints.
- Experience acting as a lead consultant for engineering teams.
- Experience managing customer health scores and telemetry.