Senior Customer Engineer, Named - Portland, OR
Hybrid
Posted 7h ago
Job Location
Hybrid
Tech Stack
Remote Work Policy
On-site
Categories
Applied AI Engineer
About the job
As a Customer Engineer at Cloudflare, you will be a key driver of our technical go-to-market strategy, acting as a trusted advisor who manages the technical relationship with customers from initial discovery through long-term adoption and expansion. You will operate as a quota-carrying technologist, leveraging AI-augmented workflows to automate administrative tasks, allowing you to focus on high-value architectural design and driving measurable business outcomes throughout the customer journey. This role involves partnering closely with Account Executives, leading technical discovery, building bespoke architectures, and delivering compelling product demonstrations and Proofs of Concept across Cloudflare's portfolio.
Responsibilities
- Partner with Account Executives to lead technical discovery, build architectures, and deliver product demonstrations and Proofs of Concepts.
- Lead technical onboarding and implementation, serving as the primary engineering contact for customers.
- Monitor customer health scores and telemetry to ensure rapid time-to-value and resolve integration bottlenecks.
- Carry a quota tied to new business acquisition and account growth, ensuring deep platform adoption and revenue retention.
- Identify cross-sell and up-sell opportunities based on product usage data.
- Lead technical Quarterly Business Reviews (QBRs) to translate platform capabilities into ROI for C-level executives.
- Act as a trusted technical advisor throughout the entire customer lifecycle.
- Leverage AI agents and internal platforms to automate routine tasks such as RFP responses and sandbox provisioning.
Requirements
- Experience in a customer-facing technical role (e.g., Solutions Engineering, Customer Engineering, Sales Engineering, Forward Deployed Engineer).
- Broad technical expertise in web security, networking (routing, DNS, DDoS mitigation), cloud infrastructure, and enterprise architecture.
- Proven track record in a quota-carrying or revenue-aligned environment.
- Strong understanding of SaaS metrics, business value translation, and enterprise sales cycles.
- Exceptional presentation and stakeholder management skills.
- Ability to bridge deep technical details with high-level business strategy.