Senior customer Engineer, Named - New York City
$20k - $50k • Hybrid
Posted 8h ago
Job Location
Hybrid
Tech Stack
Remote Work Policy
On-site
Categories
Applied AI Engineer
About the job
Cloudflare is seeking a Senior Customer Engineer to be a trusted technical advisor and architect for enterprise clients. You will bridge the gap between technical strategy and business value, guiding customers from pre-sales validation through onboarding, deployment, and expansion. As a quota-carrying technologist within the Go-To-Market organization, you will leverage AI-augmented workflows to focus on high-value architectural design and drive measurable business outcomes across the entire customer journey. We value builders who identify and solve problems using the latest tools, with a culture of iteration and AI partnership.
Responsibilities
- Lead technical deep-dive discovery, capture business requirements, and map customer infrastructure to Cloudflare architectures.
- Define, scope, and execute Proof of Concepts (PoCs) and Technical Validations.
- Deliver tailored technical presentations, architectural diagrams, and demonstrations.
- Address complex technical objections, security compliance questions, and edge-case architectural requirements.
- Oversee technical onboarding and implementation, acting as the primary engineering contact for the customer.
- Design migration and onboarding blueprints and guide customer engineering teams through configuration best practices.
- Monitor customer health scores and telemetry to ensure rapid time-to-value and reduce deployment risk.
- Carry a variable quota tied directly to customer adoption and expansion.
Requirements
- Experience in technical sales, solutions architecture, or customer engineering.
- Deep understanding of DNS, CDN, Zero Trust, Network Security, and Workers.
- Experience with technical validation and Proof of Concept (PoC) development.
- Ability to deliver technical presentations and demonstrations.
- Experience in customer onboarding and migration strategies.
- Familiarity with monitoring customer health scores and telemetry.
- Experience with AI-augmented workflows is a plus.