Digital Customer Engineer
$20k - $50k • Hybrid
Posted 9h ago
Job Location
Hybrid
Tech Stack
Remote Work Policy
On-site
Categories
Applied AI Engineer
About the job
As a Customer Engineer at Cloudflare, you will be a key driver of our technical go-to-market strategy, acting as a trusted technical advisor and architect for the customer journey. You will bridge the gap between technical strategy and business value, guiding enterprise clients through pre-sales validation, onboarding, deployment architecture, and lifecycle expansion. You will operate as a quota-carrying technologist, leveraging AI-augmented workflows to automate administrative tasks, allowing you to focus on high-value architectural design and driving measurable business outcomes.
Responsibilities
- Lead technical deep-dive discovery, capture business requirements, and map complex customer infrastructure to Cloudflare architectures.
- Define, scope, and execute technical evaluations for Proof of Concepts (PoCs) and Technical Validations.
- Deliver tailored technical presentations, architectural diagrams, and demonstrations.
- Proactively address technical objections, security compliance questions, and architectural requirements.
- Oversee technical onboarding and implementation, serving as the primary engineering contact for the customer.
- Design migration and onboarding blueprints tailored to the customer’s environment.
- Act as the lead consultant for customer engineering teams, guiding them through configuration best practices.
- Monitor customer health scores and telemetry to ensure rapid time-to-value and reduce deployment risk.
- Carry a variable quota tied to new business acquisition and/or account growth.
- Ensure deep platform adoption, retain revenue, and identify cross-sell and up-sell opportunities.
- Lead technical Quarterly Business Reviews (QBRs) to translate platform capabilities into ROI.
- Act as a trusted technical advisor throughout the customer lifecycle, maintaining deep relationships with stakeholders.
- Provide thought partnership on architecture, AI control layers, security posture, and deployment confidence.
- Identify and provide remediation strategies for potential deployment risks or integration bottlenecks.
- Leverage AI agents, LLMs, and internal platforms to automate routine tasks like RFP responses and sandbox provisioning.
- Partner with the Enablement Team to design, build, and govern technical resources.
- Define, document, and educate internal teams and customers on deliverables such as Standard Operating Procedures (SOPs) and architectural best practices.
Requirements
- Experience in technical validation, customer onboarding, and lifecycle expansion.
- Familiarity with DNS, CDN, Zero Trust, and Network Security concepts.
- Experience in designing and delivering technical presentations and demonstrations.
- Ability to address complex technical objections and security compliance questions.
- Experience in designing migration and onboarding blueprints.
- Experience acting as a lead consultant for engineering teams.
- Ability to monitor customer health scores and telemetry.
- Commercial accountability and experience with quotas.
- Experience in identifying cross-sell and up-sell opportunities.
- Experience leading technical Quarterly Business Reviews (QBRs).
- Experience acting as a trusted technical advisor.
- Experience with AI agents, LLMs, and workflow automation.
- Experience in defining and documenting technical resources and best practices.