Center of Excellence Engineer
In-Office
Posted 7h ago
Job Location
In-Office
Tech Stack
Remote Work Policy
On-site
Categories
Applied AI Engineer
About the job
As a Center of Excellence Engineer (CEE), you will provide technical guidance to Cloudflare customers, working within the GTM organization. You will help customers and internal teams through structured onboarding, technical guidance, adoption support, and scalable enablement, guiding them from provisioned accounts to value-generating deployments. You will act as a Cloudflare product expert, ensuring customers understand and utilize the platform fully. This customer-facing role focuses on post-sale onboarding, technical advisory, and engagements, collaborating with various internal teams to ensure customer success.
Responsibilities
- Own the end-to-end technical onboarding experience for assigned customers, including configuration and validation.
- Troubleshoot common onboarding issues such as DNS, SSL/TLS, caching, and authentication.
- Guide customers through Cloudflare configuration for DNS, SSL/TLS, CDN, Application Security, Zero Trust/SASE, and Network Services.
- Deliver customer guidance sessions, technical walkthroughs, and workshops on best practices and administration.
- Produce and maintain technical and operational artifacts like call summaries and onboarding plans.
- Coordinate with internal teams to route complex issues and manage escalations.
- Contribute to reusable templates, guides, and process improvements for customer onboarding.
- Build and maintain knowledge across Cloudflare product foundations and stay current on product releases.
- Leverage AI technology to create new tools and support your work.
Requirements
- Provide technical guidance to Cloudflare customers.
- Work within the GTM organization and report to a Center of Excellence Leader.
- Help customers and internal teams through structured onboarding, technical guidance, adoption support, and scalable enablement.
- Guide customers as they move from provisioned accounts to a live, value-generating deployment.
- Act as a Cloudflare product expert.
- Ensure customers understand and utilize the Cloudflare platform to its fullest extent.
- Focus on post-sale onboarding, technical advisory, 1:1 technical engagements, and 1:many technical events.
- Collaborate with CEs, AEs, Support, and other internal teams.