Forward Deployed Product Engineer
$160k - $300k • New York HQ • FullTime
Posted 11mo ago
Job Location
New York HQ
Tech Stack
Remote Work Policy
On-site
Employment Type
FullTime
Categories
Applied AI Engineer
About the job
Avoca is seeking a Forward Deployed Product Engineer to embed directly with their largest clients in the home services industry. In this role, you will gain a deep understanding of client businesses and then design, build, and deploy AI systems that manage their front-line customer interactions. This is a hands-on position where you will own the entire build process, from initial customer discussions to live deployments handling significant call volumes. Your insights from working directly with customers will directly influence the company's core product roadmap.
Responsibilities
- Embed with customers to understand their business operations and deploy AI voice agents.
- Build and maintain production integrations with customer CRM/FSM systems, including APIs, webhooks, and data flows.
- Develop monitoring and feedback loops to ensure the health of deployed AI systems.
- Translate complex business requirements into technical architecture and production code.
- Identify patterns across customer deployments to create reusable tooling and product enhancements.
- Act as the on-site technical representative for key client accounts.
Requirements
- 3+ years of software engineering experience with strong full-stack or backend fundamentals.
- Degree in Computer Science, Computer Engineering, Electrical Engineering, or equivalent experience.
- Proficiency in TypeScript/JavaScript (Next.js, React, Node/Fastify).
- Experience with PostgreSQL and AWS.
- Ability to ship production-grade code.
- Skill in communicating complex technical concepts to non-technical audiences.
- Ability to thrive in fast-paced, ambiguous environments with shifting priorities.
- Willingness to work in person in NYC full-time, with travel to customer sites.
- Familiarity with LLMs, prompt engineering, AI agent frameworks, vector databases, or voice/telephony infrastructure is a plus.
- Direct customer-facing experience is a bonus.
Benefits
- Comprehensive medical, dental, and vision insurance
- Company-sponsored 401(k)
- Flexible PTO plus U.S. federal holidays
- Monthly wellness stipend
- Daily in-office lunch
- Dinner covered when working late
- Commuter benefits
- Standing desks and workspace accommodations available
- All core tools and software provided