AI Solutions Engineer, Customer Agents
Remote • California • FullTime
Posted 10d ago
Job Location
California
Tech Stack
Remote Work Policy
Fully remote
Employment Type
FullTime
Categories
AI Agent Engineer
About the job
Attuned Intelligence is seeking a hands-on AI Solutions Engineer to build and enhance AI agents for their healthcare customers. This role involves translating customer requirements into functional agent capabilities, including designing prompts, conversation flows, and tool integrations to improve patient access and reduce administrative burdens. You will collaborate with platform engineers to prototype new features, test end-to-end experiences, and transform recurring customer needs into reusable solutions for the Attuned platform. The ultimate goal is to ensure customers have reliable agents that demonstrably improve their operations.
Responsibilities
- Design prompts, conversation flows, knowledge content, and tool integrations for customer solutions.
- Test complete agent experiences against realistic scenarios and customer expectations.
- Translate customer problems into new agent behaviors, tools, and workflows.
- Prototype and validate solutions, building directly or partnering with platform engineers.
- Develop scalable testing systems to run representative customer scenarios.
- Troubleshoot and reproduce failures, distinguishing between prompt/configuration and model/platform issues.
- Recommend and implement agent improvements based on customer feedback and call results.
- Measure agent progress through task completion, patient experience, and reduced staff effort.
- Identify shared customer needs and contribute reusable capabilities to the product roadmap.
Requirements
- 3-5 years of hands-on experience building LLM-based agents, conversational experiences, or workflow automations.
- Experience with voice AI, conversation design, speech recognition, or text-to-speech systems.
- Strong writing and structured reasoning skills to translate ambiguous requests into clear instructions.
- Practical programming or scripting ability.
- Comfort working with APIs, JSON, version control, and logs.
- A methodical approach to troubleshooting and validating fixes.
- Clear communication skills with technical and nontechnical teammates.