Technical Program Manager, Revenue Operations
Remote • Remote-Friendly (Travel-Required) | San Francisco, CA | Seattle, WA | New York City, NY
Posted 8h ago
About the job
Anthropic is seeking a Technical Program Manager to join our Revenue Operations organization as part of the GTM Programs team. The primary objective is to enhance seller efficiency by identifying and eliminating friction, manual work, and process gaps that hinder account executives from focusing on customer interactions. This role involves driving cross-functional initiatives that overhaul core processes and systems, such as the quoting process, sales forecasting, and transforming Salesforce into a platform for agentic selling. You will also manage ongoing operational tasks like territory rollouts and process changes, working at the intersection of Sales, Revenue Operations, GTM Systems, Finance, Marketing, and Legal. The role requires understanding both the process and systems aspects of operational changes, ensuring seamless integration and adoption by end-users. You will be responsible for sequencing work across multiple teams, translating business needs into technical requirements, and ensuring that changes are effectively implemented and adopted by the sales team. This is an opportunity to build first-of-their-kind programs in a rapidly growing go-to-market organization, contributing directly to Anthropic's mission of bringing safe, frontier AI to customers.
Responsibilities
- Define, scope, and sequence initiatives on the GTM Programs roadmap in partnership with Revenue Operations, Sales, and GTM Systems leaders, prioritizing high-impact work for seller productivity.
- Lead transformational programs to redesign core GTM processes and systems, such as quoting, forecasting, or the role of Salesforce in selling.
- Identify, quantify, and programmatically address sources of seller time loss due to manual work, unclear processes, or tooling gaps.
- Own end-to-end program plans, milestones, and dependency maps for multi-team initiatives involving process, data, systems, and enablement.
- Serve as the primary liaison between business stakeholders in Sales and GTM systems teams, translating requirements in both directions.
- Drive cross-functional coordination across Sales, Revenue Operations, GTM Systems, Finance, Marketing, Legal, and Enablement.
- Manage change for the field through planning communications, training, and rollout timing to ensure adoption of new processes and tools.
- Identify and drive resolution of risks, blockers, and resourcing gaps.
- Provide clear and candid reporting on program status, decisions, and risks to Revenue Operations and Sales leadership.
- Define program success metrics, including impact on seller time and productivity, and confirm intended effects post-launch.
- Continuously improve GTM organization operations by retiring obsolete processes and simplifying remaining ones.
Requirements
- Experience leading complex, cross-functional programs from definition through delivery, including those with significant systems or data components.
- Working knowledge of go-to-market processes and Sales organization operations (e.g., territory planning, lead-to-cash, forecasting, deal desk).
- Hands-on familiarity with Salesforce as a user or program owner, sufficient to scope work and evaluate tradeoffs with engineers and administrators.
- Proficiency with core program management practices and tooling (planning, dependency tracking, cadences, risk management).
- Strong written and verbal communication skills, including distilling technical and operational detail for sales leadership.
- Track record of influencing without authority and building alignment across teams with competing priorities.
- Comfort operating in ambiguity and shifting priorities while maintaining focus on the larger goal.
- Demonstrated orientation toward operational excellence, with a track record of identifying and eliminating team inefficiencies.