Otter.ai

We are seeking an AI Agent & LLM Engineer to join our team and contribute to the AI systems powering Otter’s conversational knowledge engine and AI Chat. This role involves building and enhancing user-facing agent experiences, evaluation systems, and the underlying platform for reliable, large-scale operation. You will translate ambiguous product challenges into production-ready solutions, define quality metrics, and drive improvements across services, models, and user experience.

$155k - $185k

We are building the next generation of AI-native product experiences where conversations directly translate into outcomes. As a Staff Software Engineer on our Product teams, you will define how these capabilities are translated into scalable systems and cohesive product experiences. You will operate across the full lifecycle of AI-driven features, from data ingestion and model orchestration to output structuring and delivery into user-facing product surfaces, all at a systems level. This includes shaping the architecture behind generation pipelines, defining how AI outputs are structured and persisted, and ensuring these systems are reliable, performant, and adaptable as both product requirements and underlying models evolve. This role goes beyond individual features; you will drive technical direction across product areas, aligning product, AI, and infrastructure teams on how to build AI-native systems that scale. You will help define patterns for how we evaluate, iterate on, and continuously improve AI-driven experiences, turning ambiguous opportunities into clear systems and execution plans. You will partner closely with product, design, and AI teams to identify high-leverage opportunities, prototype new approaches, and guide them into production, shaping both the product experience and the underlying systems that power it.

$210k - $275k

We are building the next generation of AI-native product experiences where conversations directly translate into outcomes. As a Senior Software Engineer on our Product teams, you will own significant product areas and play a key role in shaping how AI capabilities deliver real user value. You will work across the full lifecycle of AI-driven features, from data ingestion and model orchestration to output structuring and delivery into user-facing product surfaces. This role involves not only building features but also designing the underlying systems, ensuring AI outputs are reliable, performant, and aligned with user needs. You will tackle complex, ambiguous problems, driving them from concept to production while making thoughtful tradeoffs across latency, cost, and quality. This includes defining how LLMs, retrieval systems, and structured data converge to create cohesive product experiences. Collaborating closely with product, design, and AI teams, you will rapidly prototype and iterate on features like summaries and intelligent workflows, while helping establish best practices for other engineers.

$185k - $230k