Dust

Dust is seeking an AI Support Engineering Lead to own and scale the support function. This is a hands-on role where you will tackle complex customer issues, identify patterns, and translate learnings into improved agents, automation, tooling, documentation, and product enhancements. You will define, build, and iterate on AI agents, automation workflows, classification systems, knowledge systems, and tooling. The goal is to "dogfood" the product extensively and set the standard for the Support Engineering team, ultimately shaping the function as Dust grows.

$240k - $350k

Dust is building the product layer where AI meets how companies actually work, enabling AI Operators to rewire how work gets done with enterprise-grade governance, flexible model choice, and a collaborative interface for humans and agents. The company is experiencing rapid growth, serving notable customers and backed by Sequoia. Dust is seeking a talented Software Engineer to join their team, focusing on framing and building high-value features and infrastructure. Engineers at Dust have the unique opportunity to work on a product they use daily, contributing to shaping the future of human-agent collaboration.

€40k - €150k

Dust is seeking a Senior AI Support Engineer to redefine world-class support in an AI-native company. This role goes beyond ticket resolution, focusing on owning and improving the systems, agents, workflows, and feedback loops that enhance support scalability and efficiency. You will be instrumental in transforming recurring customer pain points into durable solutions, including better agents, documentation, internal tooling, and sharper product feedback. The ideal candidate possesses strong technical instincts, a deep user-centric mindset, and a proven ability to build support systems that transform team operations. This is a senior individual contributor role for someone excited about leveraging AI to create operational leverage and improve the customer experience.