workflow automation Jobs

Cloudflare is seeking a Customer Experience Manager to lead the post-sale customer journey, focusing on onboarding, long-term retention, and contract renewals. In this role, you will act as a trusted business advisor and commercial owner, building strategic relationships with stakeholders to articulate ROI and business value, ultimately closing renewals with maximized upsells and minimized churn. You will collaborate closely with the Sales team on accurate weekly forecasts and critical engagements like Executive Business Reviews. A key aspect of this role involves embedding AI-driven optimization into daily workflows, utilizing advanced data analysis to uncover selling opportunities and automating routine tasks to accelerate customer outcomes and enhance operational efficiency. We are looking for builders who are curious, proactive, and leverage AI as a partner in solving complex problems to advance the Internet.