1 open role mentioning Engineering
inworld
Inworld is seeking a Head of Customer Success & Account Management to build and lead our post-sales function as the company scales. This foundational leadership role involves owning the entire customer lifecycle after a sale, from onboarding and adoption through renewals, expansion, and executive relationship management. The ideal candidate will have a proven track record of meeting retention and expansion targets, building high-performing customer success and account management teams for complex enterprise clients, and leveraging AI, agents, and customer signals to drive value and scale engagement efficiently. Initially, this role will be a player-coach, managing strategic accounts directly while simultaneously building the team, operating model, and playbooks.
$230k - $290k