1 open role mentioning BI tools
Glean
Glean is seeking a highly analytical individual to join the Support Organization and focus on enhancing the effectiveness of our Support team through metrics, AI-powered tooling, and operational excellence. This role involves defining, tracking, and refining key support metrics, building dashboards and reports for leadership visibility, and presenting insights and recommendations. You will also be the operational owner for AI-powered support tools, analyzing their performance and running experiments to improve outcomes. Additionally, you will partner with Product, Engineering, and Data Science to scope and launch new AI use cases for Support.
$120k - $175k