AI Workflows Jobs

Customer Experience Engineering is a critical intersection of customers, product, and engineering. In this role, you will tackle complex technical challenges and manage high-stakes customer situations from initial investigation through to resolution and prevention. You will leverage your deep technical expertise along with strong judgment and communication skills to guide customers, especially when solutions are not immediately apparent. Working from a shared queue, you will take ownership of problems requiring in-depth investigation, solution design, or cross-team collaboration, while also contributing to the team's overall response to customer needs. A key aspect of this role involves translating learnings into practical solutions, tools, and AI-enabled workflows to minimize recurring issues.

$120k - $135k

The team operates at the intersection of engineering, applied AI, user research, and design, moving quickly from customer problems to prototypes and validating ideas with real users. You will work across the full product development loop, identifying user needs, designing product concepts, building working prototypes, evaluating quality, and partnering with product and engineering teams to bring the best ideas into production. This is a hands-on builder role for someone who enjoys ambiguity, cares deeply about product quality, and wants to shape how AI agents are built and improved in real-world enterprise environments.

$190k - $270k