Strategic AI adoption lead (UK)
Remote • London, UK • FullTime
Posted 3mo ago
Remote Work Policy
Fully remote
Employment Type
FullTime
Categories
Applied AI Engineer
About the job
WRITER is seeking a customer success professional to lead deployment and activation for a portfolio of clients. This role involves deeply understanding customer business objectives and building programs, communities, and frameworks to achieve measurable outcomes through AI adoption. You will partner with a Transformation Lead to identify relevant WRITER capabilities and design strategies that drive adoption, including building champion networks, running workshops, and advising on scaling AI programs. The ideal candidate possesses a proactive, builder's mindset focused on creating conditions for customer engagement and success.
Responsibilities
- Own activation and platform success for customer accounts.
- Understand customer use cases, business objectives, and success metrics.
- Build and co-develop custom AI solutions with customers to drive measurable business impact.
- Design and execute activation strategies to increase platform adoption and business outcomes.
- Implement champion programs, office hours, usage dashboards, and customized trainings.
- Create advocate networks and champion communities within customer organizations.
- Establish power user communities to foster peer-to-peer learning.
- Train internal customer trainers to scale enablement efforts.
- Design innovative customer experiences to deepen engagement.
- Facilitate dynamic live and virtual training sessions for diverse audiences.
- Partner with the curriculum team for customization and delivery of training.
- Create learning experiences that inspire action and drive adoption.
- Refine materials based on customer feedback and adoption data.
- Collaborate cross-functionally to understand evolving customer needs.
- Identify gaps and champion new training opportunities.
- Build deep relationships with customer stakeholders and executive sponsors.
Requirements
- At least 9 years of experience owning activation success and driving measurable adoption outcomes.
- Deep experience understanding and mapping customer use cases, workflows, and business objectives.
- Experience implementing activation strategies such as champion programs, office hours, dashboards, and workshops.
- Proven success building advocate networks and power user communities.
- Ability to connect platform usage to business outcomes and articulate ROI.
- Ability to scope, design, and deliver custom AI solutions and demos.
- Comfortable understanding technical concepts and communicating them to varied audiences.
- Ability to demonstrate AI use cases and articulate business value.
- Expertise delivering virtual and live instructor-led workshops.
- Skilled at tailoring content and delivery to diverse audiences.
- Ability to partner effectively with curriculum teams while owning customization and delivery.
- Excellence in building relationships with stakeholders at all levels.
- Strong program management skills and a natural advisor mindset.
- Ability to thrive in fast-paced environments and embrace experimentation.
- Self-aware, feedback-driven, and committed to continuous growth.
Benefits
- Generous PTO, plus company holidays
- Comprehensive medical and dental insurance
- Paid parental leave (16 weeks)
- Fertility and family planning support
- Early-detection cancer testing through Galleri
- Competitive pension scheme and company contribution
- Annual work-life stipends (Wellness, Learning and development)
- Company-wide off-sites and team off-sites
- Competitive compensation
- Company stock options