Strategist, Agent Development - Tech, Media & Telecom
San Francisco, CA • FullTime
Posted 13h ago
Remote Work Policy
On-site
Employment Type
FullTime
Categories
AI Agent Engineer
About the job
Sierra is seeking an Agent Strategist to join our Tech, Media & Telecom (TMT) team. In this role, you will be instrumental in bringing Sierra's AI agents to life for our enterprise clients, guiding them from initial pilot phases to production-level deployment handling thousands of daily conversations. You will operate at the intersection of product development, agent building, and customer engagement, maintaining a deep understanding of both the technology and the people we serve. Your primary objective will be to transform complex customer challenges into AI agents that deliver measurable business impact. This position offers significant ownership and autonomy, allowing you to drive outcomes and shape the future of AI-powered customer interactions.
Responsibilities
- Own the entire Agent Development Life Cycle, from initial scope and conversation design to tooling, evaluation, launch, and continuous iteration in production.
- Translate business goals into high-performing AI agents and relentlessly tune them for optimal real-world performance.
- Serve as a trusted strategic advisor to enterprise clients' executives, understanding their business objectives and shaping AI strategies to achieve them.
- Collaborate closely with customer working teams on a day-to-day basis, running working sessions, troubleshooting agent issues, and making critical decisions to ensure successful launches.
- Provide direct product impact by identifying unmet customer needs and feeding this feedback to research and platform teams to influence Sierra's future direction.
- Scope and launch subscription-retention agents for telecommunications or media companies, optimizing for customer savings and brand voice.
- Launch top-of-funnel sales agents for telecommunications providers to qualify prospects, recommend plans, and convert interest into subscriptions.
- Build new-subscriber onboarding agents to activate service, configure devices, and reduce early-life churn.
- Create proactive agents to detect and manage service or account issues before customers need to contact support.
- Develop media growth agents to drive content discovery, trial conversion, plan upgrades, and subscription renewal.
- Partner with Product to develop TMT-scale traffic capabilities, including low-latency voice, multilingual experiences, proactive communications, and resilient performance during major events.
Requirements
- Demonstrated customer obsession with energy for engaging with clients, understanding their businesses, and building trusted relationships within complex organizations.
- Excellent communication skills, capable of clear, direct, and persuasive interaction with both technical and non-technical audiences.
- Strong strategic problem-solving abilities, with analytical and critical-thinking skills to break down complex issues, identify risks, and adapt to rapid changes.
- Technical aptitude, including comfort with engaging with technical concepts, reading API documentation, understanding data models and system architecture, and following engineering tradeoffs.
- Proven track record of ownership and delivery, successfully managing multiple complex, high-visibility projects simultaneously.
- Interest in telecommunications, media, and technology sectors.
- Experience in telecom, streaming and digital media, or enterprise/consumer technology is a plus.