Strategist, Agent Development (Dutch speaking)
London • FullTime
Posted 3mo ago
Remote Work Policy
On-site
Employment Type
FullTime
Categories
AI Agent Engineer
About the job
Sierra is building a platform to enable companies to create better, more human customer experiences with AI. As an Agent Strategist, you will be responsible for bringing Sierra's AI agents to life for customers, guiding them from initial pilot phases to handling thousands of daily conversations in production. This role sits at the intersection of product development, agent building, and customer engagement, requiring a deep understanding of both the technology and the people it serves. You will transform complex business challenges into effective AI agents that deliver measurable business impact.
Responsibilities
- Own the entire Agent Development Life Cycle, from initial scope and conversation design to tooling, evaluation, launch, and continuous iteration in production.
- Translate business goals into high-performing AI agents and relentlessly tune them for optimal real-world performance.
- Serve as a trusted strategic advisor to enterprise leaders, understanding their business objectives and shaping AI strategies to achieve them.
- Partner with customer working teams on a day-to-day basis, running working sessions, troubleshooting agent issues, and ensuring timely launch.
- Identify and communicate unmet customer needs to research and platform teams to influence future product development.
Requirements
- Customer obsession with genuine energy for engaging with customers, understanding their businesses, and building trusted relationships.
- Clear, direct, and persuasive communication skills across both technical and non-technical audiences.
- Strong strategic problem-solving abilities with analytical and critical-thinking skills to address complex issues and adapt to rapid changes.
- Technical aptitude, including comfort with API documentation, data models, system architecture, and engineering trade-offs.
- Proven track record of managing multiple complex, high-visibility projects simultaneously and driving them to successful outcomes.
- Experience building or deploying AI/LLM agents in production, including familiarity with evaluation frameworks, agent tooling, RAG, and prompt engineering.
- Experience as a founder, founding team member, or operator, demonstrating an ability to balance craft, ownership, and speed.
- A degree in Computer Science, Engineering, Mathematics, a related technical field, or equivalent practical experience, or an MBA or comparable experience at the intersection of technology and business.