Strategist, Agent Development (Cantonese Speaking)
Singapore • FullTime
Posted 3mo ago
Remote Work Policy
On-site
Employment Type
FullTime
Categories
AI Agent Engineer
About the job
Sierra is building a platform to enable companies to create better, more human customer experiences with AI. As an Agent Strategist, you will be responsible for bringing Sierra's AI agents to life for customers, guiding them from initial pilot phases to production-level deployment handling thousands of daily conversations. This role sits at the intersection of product development, agent building, and customer engagement, requiring a deep understanding of both the technology and the user needs. You will transform complex customer challenges into effective AI agents that deliver measurable business impact.
Responsibilities
- Own the entire Agent Development Life Cycle, from initial scope and conversation design to tooling, evaluation, launch, and continuous iteration in production.
- Translate business goals into high-performing AI agents and relentlessly tune them for optimal real-world performance.
- Serve as a trusted strategic advisor to enterprise leaders, understanding their business objectives and shaping AI strategies to achieve them.
- Collaborate with customer working teams on a daily basis, running working sessions, troubleshooting agent issues, and ensuring timely launch.
- Identify and communicate unmet customer needs to research and platform teams to influence future product development.
Requirements
- Demonstrated customer obsession with energy for engaging with customers, understanding their businesses, and building trusted relationships.
- Excellent communication skills, capable of clear, direct, and persuasive interaction with both technical and non-technical audiences.
- Strong strategic problem-solving abilities with analytical and critical-thinking skills to navigate ambiguity and adapt to rapid changes.
- Technical aptitude to engage with technical concepts, read API documentation, understand data models and system architecture, and participate in design discussions.
- Proven track record of ownership and delivery, managing multiple complex, high-visibility projects simultaneously to successful outcomes.
- Experience building or deploying AI/LLM agents in production, including hands-on experience with relevant tools (eval frameworks, agent tooling, RAG, prompt engineering).
- Experience as a founder, founding team member, or operator, demonstrating an ability to balance craft, ownership, and speed.
- A degree in Computer Science, Engineering, Mathematics, a related technical field, or equivalent practical experience, and/or an MBA or comparable experience at the intersection of technology and business.