Strategist, Agent Development
Remote • Munich • FullTime
Posted 9mo ago
Remote Work Policy
Fully remote
Employment Type
FullTime
Categories
AI Agent Engineer
About the job
Sierra is building a platform to enable companies to create better, more human customer experiences with AI. As an Agent Strategist, you will own the entire lifecycle of Sierra's AI agents, from initial concept to production deployment handling thousands of conversations daily. This role sits at the intersection of product, agent development, and customer engagement, requiring a deep understanding of both technology and user needs. You will transform complex customer problems into effective AI agents that measurably improve business outcomes.
Responsibilities
- Own the Agent Development Life Cycle, from initial scope through conversation design, tooling, evaluation, launch, and continuous iteration.
- Translate business goals into high-performing AI agents and relentlessly tune them for optimal performance.
- Serve as a trusted strategic advisor to enterprise leaders, understanding their business objectives and shaping AI strategies.
- Partner with customer working teams daily, running working sessions, troubleshooting agents, and ensuring timely launch.
- Surface unmet customer needs to research and platform teams to influence future product development.
Requirements
- Customer obsession with genuine energy for engaging with customers, understanding their businesses, and building trusted relationships.
- Clear, direct, and persuasive communication skills across technical and non-technical audiences.
- Strong strategic problem-solving and critical-thinking skills to navigate ambiguity and adapt to rapid changes.
- Technical aptitude to engage with technical concepts, read API documentation, understand data models and system architecture.
- Proven track record of owning and delivering multiple complex, high-visibility projects.
- Experience building or deploying AI/LLM agents in production, with hands-on experience in evaluation frameworks, agent tooling, RAG, and prompt engineering.
- Experience as a founder, founding team member, or operator balancing craft, ownership, and speed.
- A degree in Computer Science, Engineering, Mathematics, a related technical field, or equivalent practical experience, and/or an MBA or comparable experience at the intersection of technology and business.