Software Engineer, Insights
San Francisco, CA • FullTime
Posted 3mo ago
Remote Work Policy
On-site
Employment Type
FullTime
Categories
Applied AI Engineer
About the job
Sierra is a leading platform for customer-facing AI agents, partnering with major global brands to revolutionize how they serve customers and drive business growth. We are an in-person company based in San Francisco, with a culture guided by values of Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family. Our co-founders bring extensive experience from leading tech companies like Salesforce, Facebook, and Google, with one co-founder currently serving as Board Chair of OpenAI.
Responsibilities
- Build a system for analyzing and visualizing millions of data points about agent performance.
- Enable agent developers to run A/B tests for data-driven decisions.
- Develop an AI-powered data exploration tool for conversational data.
- Create systems for proactively monitoring agents for defects or new patterns.
Requirements
- 4+ years of hands-on experience building production products and systems.
- Experience and comfort building and shipping full-stack solutions.
- Degree in Computer Science or related field, or equivalent professional experience.
- Experience building AI-powered products.
- Experience with Go and Typescript.
- Experience building developer tooling, programming languages, or databases.
- Leadership experience on technical projects or teams.
Benefits
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits
- Lunch, snacks, and coffee
- Discretionary benefit stipend
- Free alphorn lessons
- Equity plans