Software Engineer, Agent - Retail
San Francisco, CA • FullTime
Posted 10h ago
Job Location
San Francisco, CA
Tech Stack
Remote Work Policy
On-site
Employment Type
FullTime
Categories
AI Agent Engineer
About the job
Sierra is seeking an Agent Software Engineer for its Retail Team, focusing on building customer-facing AI agents for major global brands. This role involves designing and delivering production-grade AI agents that are mission-critical and drive revenue. You will own the Agent Development Life Cycle (ADLC) from pilot to iteration, working directly with enterprise clients and startups to understand their challenges and implement AI solutions at scale. Your work will directly influence the evolution of Sierra's core platform, shaping the future of AI agent development. The ideal candidate is a product-led thinker with a builder's mindset, comfortable with ambiguity and direct customer interaction, and possesses strong communication skills.
Responsibilities
- Design and deliver production-grade, highly performant, reliable, and intuitive AI agents that drive revenue.
- Own and manage the Agent Development Life Cycle (ADLC), including building, tuning, and iterating on AI agents in production.
- Partner with large enterprises and startups to understand business challenges and build AI agents that transform operations.
- Collaborate with customers to guide the evolution of Sierra's core platform by prototyping new tools and features.
- Abstract complex commerce systems into scalable packages for order management, fulfillment, returns, and warranty.
- Build personalized shopping flows from product discovery to checkout, including recommendation engines and payment systems.
- Develop production-grade agents capable of handling global scale traffic and diverse geographic locales.
Requirements
- Experience building and scaling end-to-end production systems.
- Strong technical problem-solving skills, especially in fast-changing, ambiguous environments.
- A builder and tinkerer's mindset with high agency.
- Comfort working directly with customers to understand their needs and solve real-world problems.
- Excellent communication skills—clear, direct, and persuasive across technical and non-technical audiences.
- Excitement in the retail space and a care for helping top brands build customer loyalty.