Software Engineer, Agent (New Grad 2027)
$150k - $180k • San Francisco, CA • FullTime
Posted 1mo ago
Job Location
San Francisco, CA
Tech Stack
Remote Work Policy
On-site
Employment Type
FullTime
Categories
AI Agent Engineer
About the job
Sierra is a leading platform for customer-facing AI agents, partnering with major brands to transform customer service and business growth. We are primarily an in-person company based in San Francisco, with a culture guided by values of Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family. Our co-founders bring extensive experience from leading tech companies like Salesforce, Facebook, and Google, with one co-founder currently serving as Board Chair of OpenAI.
Responsibilities
- Design and deliver production-grade AI agents that are central, mission-critical, and drive revenue.
- Manage the complete Agent Development Life Cycle (ADLC), from pilot to deployment and iteration.
- Build, tune, and evolve AI agents in production environments, establishing ADLC best practices.
- Collaborate with enterprise leaders and startups to understand business challenges and build AI agents that operate at scale.
- Shape the future of the AI agent platform by surfacing unmet customer needs, prototyping new tools, and collaborating with research, product, and platform teams.
- Design and build AI agents for telecommunications and media companies to manage subscription churn.
- Develop and refine AI agents for complex customer interactions, such as troubleshooting and personalization.
- Create generalizable AI agent frameworks for industry-specific use cases.
- Facilitate design partnerships for new product initiatives, including agent architectures and generative agent development.
- Experiment with and integrate the latest voice models for enterprise customers.
Requirements
- Experience building and scaling end-to-end production systems.
- Strong technical problem-solving skills, particularly in fast-changing, ambiguous environments.
- A builder and tinkerer's mindset with high agency.
- Comfort working directly with customers to understand needs and solve real-world problems.
- Excellent communication skills, persuasive across technical and non-technical audiences.
- Experience building or deploying AI/LLM systems in production.
- Experience as a founder or founding engineer.
- Familiarity with AI agent tools: eval frameworks, agent tooling, RAG pipelines, and prompt engineering.
- Prior experience with React, TypeScript, and/or Go.
- Previous roles interfacing with customers or leading technical projects with external stakeholders.
Benefits
- Flexibl